Warranty

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Nothing stated in the terms below will affect you statutory rights as a consumer

Terms

Placing an order with us is safe, straightforward and simple. Here's how it works:

	Ordering
	Credit Card Safety
	Payment methods
	Prices
	Dispatch
	Delivery and Postage Costs
	Customer Support
	Complaints
	Return Policy
	Warranty
	Copyright /Trademarks/Data Protection
	Our responsibility
	Links to other websites and services
	Legal Status of Products
	Privacy Policy

Ordering

You can order products displayed on this website

	Secure on line order
	Telephone
	Fax
	Post, using our form or your own

If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order

Your Safety...
...is guaranteed because RF Concepts uses the latest measures to protect your security when you shop with us. We use 128-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.

Our secure web server uses virtually unbreakable, state of the art 128bit SSLv3 and PGP email encryption to ensure end-to-end security for our site visitors.

After you click on the Secure On-Line Order Form, secure pages are indicated by:

	the address in the Address/Location bar changing from "http://" to "https://"; and
	a padlock symbol (or key) in the bottom right-hand status bar of your web browser.

If you have concerns with security issues, please contact contact form

Payment

	You can pay by any, Visa or MasterCard credit card or by Switch, Solo or Delta debit card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimize the possibility of someone being able to read your details as they are sent to us over the Internet.
	You may also pay by cheque or postal order if you wish. For more details see to ORDER
	If your delivery address is outside the UK and you order online you must pay by credit card, a £ sterling bank draft, or direct bank transfer to our bank – contact us for full details.
	The prices displayed on are web site are in British pounds but you may use our Currency Exchange to estimate the price of goods in other currencies. The "currency converter" is only a guide for current exchange rates, your bank makes the conversion to your own currency.
	Your credit card account will not be debited until goods ready for dispatch.

Prices

	Our prices are shown on our website. The prices do not include UK VAT @17.5%. This will be added to all EEC orders. Export orders will not be charged VAT. EEC trade orders (except UK) may fax their order on company letterhead with their EEC Vat no, and VAT will not be charged.
	We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
	We will use the most cost effective Postal Service. Fast courier service, such as FEDEX may be requested. You may submit your own courier account no. If unsure please contact us for details of the postage cost.

Dispatch of your order...
We aim to dispatch orders within one working day of receiving the order, subject to stock availability. If for any reason there's a delay with the expected delivery time, we'll contact you and explain the situation.

Delivery to UK addresses...
All orders delivered to UK addresses are dispatched via Royal Mail Special Delivery or 24hr courier service. Therefore, you should normally receive your items the next working day after you have placed your order.
Please allow a couple of days extra delivery time for Scottish Highlands & Islands.

For more information with regards to our delivery charges for dispatches to UK addresses click see Post UK

Delivery to International addresses...
We normally dispatch all orders placed before 4:00pm (Monday-Friday) the same day. Orders placed after this time, or on a non-working day, will be dispatched the next working day.

All orders delivered to International addresses are normally delivered using Royal Mail Swiftair, or International courier services such as TNT, Airborne Express, FEDEX, DHL. You normally can expect to receive your items within 1-7 working days, depending on service, after you have placed your order.

For more information with regards to our delivery charges for dispatches to UK addresses click see POST EXPORT

Customer support and service

Our offices are normally open for calls 'Monday-Friday 9am-5pm GMT' .

If unable to contact staff, please leave your message and contact number and we will return the call as soon as possible.

Phone:

0845 6606282 Local Call rate (UK)

028 9041 9596

+44 28 9041 9596 (International)

Fax:

028 (0) 28 9041 9388

+44 28 9041 0388 (International)

Email:

contact form

Complaints...
We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

If you feel you have a complaint please e-mail us at contact form or call us on 028 9041 9596.

We aim to ensure customer satisfaction. We endeavour to respond to complaints within 5 working days.

Returns and Refunds...
We believe that you will be delighted with your product, but there may be occasions were you feel it necessary to return an item. We aim to keep the process as simple as possible.

If you return an item to us which is faulty, or for any other reason which is our fault, we will also pay you the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us.
If for any reason you aren't happy with your purchase, we'll give you a refund or exchange. Customers returning goods, through no fault of RF Concepts, will not have original post cost refunded, and may be subject to a handling charge. Simply return the item to us in its original condition with your receipt within 7 days of receiving the item. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.

Please include a short note to say why you are returning the product, and include your name, address and, if possible, your invoice number.

Our returns address is:

RF Concepts

C16 Dundonald Enterprise Park

Carrowreagh Road

Dundonald

BT16 1QT

United Kingdom

The exception to the above rule on Returns is perishable items, sealed audio or video recordings or computer software

Warranty

All products are sold new. We guarantee all our products to be free of defects in workmanship and material for 365 days, unless otherwise specified, after sale to the customer. We will replace or refund providing there is no evidence of customer misuse, or alteration.

Copyright /Trademarks/Data Protection

	All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.
	You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
	We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Our responsibility

	We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
	We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
	You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
	We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Links to other websites and services

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Legal Status of Products

It is the responsibility of the buyer to ascertain and comply to all applicable laws in regard to the profession and use of any items purchased. By placing an order, the buyer represents that he or she agrees to use the product only in a lawful manner. We assume no liability associated with product usage.

Privacy Policy

What information do we collect?
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

This is collected in accordance with the DATA Protection Act 1998.

What do we do with the information? We will use the information to process orders and to provide a more personal shopping experience.
We do not sell, trade or rent your personal information to other companies.